Privacy Policy

Last Updated: January 25, 2026

Wacmediya Global IT Services LLP ("Wacmediya," "we," "us," or "our") is a CRM integration and marketing automation consultancy based in Pune, India. We are committed to protecting your privacy and handling your data transparently.

This Privacy Policy explains how we collect, use, and protect information when you:

• Visit our website

• Engage us for consulting or integration services

• Communicate with us

1. Information We Collect

Website Visitors

• Contact Information: Name, email address, phone number, company name when you submit inquiry forms or subscribe to communications

• Technical Data: IP address, browser type, device information, pages visited, referring URLs (collected via analytics tools)

Client Relationships

• Business Contact Data: Names, email addresses, phone numbers, job titles of authorized representatives

• Project Information: Business requirements, system credentials (stored securely), technical specifications

• Billing Information: Company name, billing address, tax identification numbers

• Communications: Email correspondence, meeting notes, project documentation

Data We Process on Your Behalf (Client CRM Data)

When providing CRM integration services, we act as a data processor. We access and process data within your CRM systems (HubSpot, Salesforce, Marketo, GoHighLevel, etc.) solely to deliver our services. This may include:

• Customer contact records

• Sales pipeline data

• Marketing automation data

• Custom fields and workflows

Important: We do not own, control, or use this data for our purposes. You remain the data controller with full responsibility for this data.

2. How We Use Your Information

Website Visitor Data

• Respond to inquiries and provide information about our services

• Send newsletters and marketing communications (with your consent)

• Improve website functionality and user experience

• Analyze website traffic and performance

Client Data

• Deliver CRM integration and consulting services

• Provide technical support and troubleshooting

• Manage billing and contracts

• Communicate about projects and service updates

• Comply with legal obligations

Legal Basis for Processing (GDPR)

• Contractual necessity: To perform services you've engaged us for

• Legitimate interests: To improve our services, maintain business relationships, and protect our systems

• Consent: For marketing communications (you may withdraw consent anytime)

• Legal compliance: To meet tax, accounting, and regulatory requirements

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these circumstances:

Service Providers and Sub-Processors

We work with trusted third parties who assist in delivering our services:

• Cloud hosting providers (e.g., Google Cloud, AWS) - for data storage and application hosting

• Communication tools (e.g., Google Workspace, Zoom) - for client collaboration

• Payment processors - for invoice processing (we do not store credit card information)

• Analytics providers (e.g., Google Analytics) - for website performance

These providers are contractually bound to protect your data and use it only for specified purposes.

CRM Platform Providers

When integrating with your CRM systems, we access platforms like HubSpot, Salesforce, Marketo, and GoHighLevel under your authorization. Data processing occurs within these platforms according to their terms and your agreements with them.

Legal Requirements

We may disclose information if required by law, court order, or to protect our legal rights.

Business Transfers

If Wacmediya is acquired or merged with another company, customer information may be transferred as part of that transaction. We will notify you of any such change.

4. Client Work Confidentiality

All client project information, business data, and CRM data accessed during our engagement is treated as confidential. We will not:

• Share your business information, strategies, or data with third parties without explicit written consent

• Use your project details, campaign information, or CRM data for our marketing purposes

• Publicly display your website, campaigns, or business information in our portfolio without your prior written approval

If you authorize us to use your project as a case study or portfolio piece, we will request specific written permission and provide you with approval rights over the content.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)

• Secure credential storage with encryption

• Access controls and authentication for systems containing client data

• Regular security assessments and updates

• Employee confidentiality agreements and data protection training

For CRM integration work, we follow the security protocols of your CRM platform and use official API access with appropriate permissions.

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

For All Users

• Access: Request information about data we hold about you

• Correction: Request correction of inaccurate data

• Deletion: Request deletion of your data (subject to legal retention requirements)

• Objection: Object to certain processing activities

• Opt-out: Unsubscribe from marketing communications anytime

For EU/UK Users (GDPR)

• Data portability: Receive your data in a structured, machine-readable format

• Restriction: Request we limit processing of your data

• Automated decision-making: Right not to be subject to automated decisions (not applicable to our services)

• Lodge a complaint: Contact your local data protection authority

For California Users (CCPA)

• Right to know what personal information is collected

• Right to delete personal information

• Right to opt-out of sale (we do not sell personal information)

To exercise your rights, contact us at: [email protected]

7. Data Retention

• Website inquiries: Retained for 2 years unless you request deletion

• Client relationship data: Retained for the duration of our engagement plus 7 years for legal/tax compliance

• Marketing communications: Until you unsubscribe

• Client CRM data: Accessed only during active service delivery; we do not retain copies after project completion unless specifically contracted for backup/support purposes

8. International Data Transfers

We are based in India and may process data internationally. When transferring data from the EU/UK, we implement appropriate safeguards:

• Standard Contractual Clauses (SCCs) approved by the European Commission

• Ensuring sub-processors provide adequate data protection

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

• Essential cookies: Required for website functionality

• Analytics cookies: Google Analytics to understand website usage (anonymized where possible)

• Marketing cookies: Track campaign performance (with consent where required)

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

10. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing any information.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you are under 18, please do not use our services or provide personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy with a new "Last Updated" date. For material changes, we will notify active clients via email.

We recommend reviewing this policy periodically.

13. Contact Us

For privacy-related questions, requests, or concerns:

Wacmediya Global IT Services LLP

Pune, Maharashtra, India

Email: [email protected]

Data Protection Inquiries: [email protected]

If you are in the EU and have unresolved concerns, you have the right to lodge a complaint with your local supervisory authority.

Your trust is important to us. If you have questions about how we handle your data, we're here to help.